Systems for Service Providers
Services which are to be executed on location very often need car navigation
and remote data synchronisation capabilities.
The system feeds work orders to the mobile staff in real time. work orders
are complete with all required detail.
We integrated tightly the products of Navigon and implemented their API
functions, so the return of coordinates is part of the product. The call and
dipatch center is able to trace the staff location and state.
Whenever the services need to fire transactions during the work order
execution, our systems provide the capability to connect the call and dispatch
center and to fire required transactions. The most simple case is the
dispatchability state of the mobile forces.
The systems have the inherent capability of offline continuation. So they
always proceed with the process, uninterrupted. A intermittendly lost connection
has no impact to the mobile staff or customer, other then transmission delay
until the connection is resumed.
Barcode or RFID
Depending on requirements, all established interfaces can be implemented and
integrated into the dialogs.
as examples, here the small devices from Symbol and Psion Teklogix as widely
accepted enterprise grade solutions. Robustness and sustaining support are key
device elements for mobile service applications.
See our Asset Management product, too. MroMobile Asset has a lot of capabilities, which might serve
your purposes and we are able to quickly assemble a matching application for
your needs from existing building blocks! Contact us and we will be
happy to make a proposal.